Terms & Conditions

45-Day Satisfaction Guarantee

If you are not completely satisfied with a product, return it for a full credit or exchange - your choice. We give you 45 days from the shipping date. Some restrictions apply. Please contact customer service at 1-800-848-8358 for more information or if you have any questions on the restrictions listed below. Restrictions are listed on our website (www.golfworks.com) under Customer Service and then click on Return and Exchange Policy.


  • All items must be in NEW or UNUSED condition. Golf shafts must be new, unused, uncut and in their original new condition. The GolfWorks will not accept returns on the following:
  • Custom-built Golf Clubs
  • Custom assembled adaptors / shafts
  • Custom prepped or cut shafts
  • Personalized Golf Balls

45-Day Price Protection

Buy with confidence. If you find a lower advertised price from any authorized US Dealer or Distributor on an in-stock product, call or email us. We will match any verifiable price advertised as of the day you call. If you’ve already purchased from us and find a lower advertised price within 45 days, contact us and we’ll refund the difference upon verification.

NOTE: Due to some manufacturers’ restrictions, some items may not be eligible for Price Promotions - please call or email us if you have any questions.


The GolfWorks Limited Warranty

The GolfWorks warrants all Maltby branded products to be free from manufacturing defects for 2 years from date of purchase, and will repair or replace those defective products with the same product or a similar product of equal or greater function or value at The GolfWorks discretion.

Other Manufacturers' Warranties

The GolfWorks extends to its customers any manufacturer’s warranty on merchandise purchased, but otherwise makes no warranty, expressed or implied, as to the merchantability of fitness for any particular purpose of merchandise in this catalog. Warranty information may be found on the other manufacturers respective websites.


In order to return an item you purchased, a RA (Return Authorization) is required. Please contact the office that shipped the goods (U.S. or Canada) directly or by email (golfworks@golfworks.com) for a RA (Return Authorization). Please provide your name, the order number on the receipt, reason for return and the best way to contact you. We will provide instructions on how to send your return. Return shipping labels will only be issued due to an error by The GolfWorks on an order or a defective product. Any refund will be issued to the original method of payment or the account that was used to purchase the merchandise. All return shipping charges must be prepaid (CODs will not be accepted).

Please contact us prior to returning any products for warranty, 45-day satisfaction guarantee or defective consideration. Items approved for return that are beyond the 45-day guarantee are subject to a 15% restocking fee.

Shortages or Damaged Goods

If an item arrives damaged, save the shipping carton and call the office that shipped the goods (U.S. or Canada) or email us at golfworks@golfworks.com. We will provide the appropriate procedures to ensure that your claim with the carrier can be processed effectively.


We bring you the best prices we can; as such, offers are subject to change without notice. Prices on our web site supersede all previously published prices and may be superseded by future web site prices. We cannot accept liability for graphic errors, incorrect specifications, or grammatical inaccuracies. We reserve the right to refuse service to anyone. The GolfWorks shall be in no way responsible for the improper use of the merchandise purchased and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise, including use of safety equipment, and the seeking of appropriate training.